1. The operator (seller) in the online store [NAME] is [FIRMA] s.r.o. / [CONTACT PERSON], [STREET and NO.], [CITY] [ZIP code].

2. The customer (buyer) in the online store is any natural or legal person who submits an electronic form with an order for goods (product/s or service/s).

3. These Complaints Regulations govern the legal relations between the operator and the customer, when dealing with complaints regarding the correctness and quality of the goods and services provided by the operator.

4. A complaint for the purposes of this complaint procedure means a right asserted by the customer from liability for defects in goods or services provided by the customer, which requires a certain remedy or compensation for faulty performance, or failure to fulfill the subject of the contract.

Complaint handling procedure.

1. Pursuant to this RP, the authorized person can file a complaint in person, in writing, or by e-mail.

2. In particular, it must be clear from the complaint:
• who submits the complaint (name, surname, address of permanent residence),
• the subject of the complaint, or what the customer is demanding,
• to whom the complaint is addressed,
• date of filing the claim,
• signature of the ordering party or the signature of the Authorized Person together with the power of attorney.

3. In case of filing a complaint by e-mail, fax or in writing by an authorized person on behalf of the customer, a power of attorney to represent the customer in the matter of the complaint must be attached to the complaint.

4. If the claim does not contain the requirements listed in point 2 of this article, it will be considered unauthorized.

5. The deadline for handling the complaint is no more than 30 days from the day the complaint is submitted. The customer issues a written document to the client about the processing of the complaint.

6. Application of the claim means the day of application of the claim by the customer. The day of application of the complaint is considered to be:
• for postal items – the day the claim is delivered to the customer's registered office)
• in case of personal delivery – the date on the copy of the claim, with which the customer confirms the delivery
• when delivered by e-mail – the day of delivery of the e-mail message to the customer's e-mail address.

7. Other legal relationships between the operator and the customer not expressly regulated by these Complaints Regulations will be governed by the relevant provisions of the individual contracts concluded between the operator and the customer, the relevant provisions of generally binding legal regulations valid in the territory of the Slovak Republic, in this order.

8. The customer is entitled to change or supplement these Complaints Regulations at any time due to changes in legal regulations and the business environment. The customer will determine the current wording of the Complaints Procedure by publishing it on his website.

This RP comes into force and effect from XX.YY.2011 and fully replaces the previous RP. The operator reserves the right to change the RP even without prior notic